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Explain what it means to have a hosting account. In the world of websites, you have two things: domain name and your host. We can provide both for you. We will host all of your files on one of our servers so your site is served up at any time of day or night with fast speed. Do I have to get a domain name with your company? I already have one with someone else.

When you sign up for hosting, all you do is change the DNS of your existing domain name to our DNS and your domain will work. It doesn't matter where you got the domain, if you have control over it and can change the DNS, your site will work with us. However if you need to get a domain you can do that here:

When I went to the site where I registered my domain, I did not see where I could change the DNS. Now what? If you registered it with a company that did not give you any kind of control panel or means to change anything (contact info, etc.) you have made a mistake. :( You can try to transfer it to us if the Admin contact is an email add. that you can check.

What is DNS? The Domain Name System (DNS) is a distributed Internet directory service. DNS also refers to Domain Name Servers. DNS is used mostly to translate between domain names and IP addresses, and to control Internet email delivery.
Why is DNS important? Simply put, each server at Surpass has specific DNS assigned to it. In order for your domain to work and for it to point to your account on the server, you must change the DNS entries on your domain record to the DNS assigned to the server.
When I change the DNS entries, how long will it take for my domain name to work? It should only take 24 hours. If it takes more than 72 hours (and others can see your site yet you cannot), you need to contact your Internet Service provider because for some reason their DNS is not updating. Usually there are no delays, however.
How do I know what DNS to use when I edit my domain record? Your activation email provides the DNS you'll need to set your domain name to. And remember, it will take 24 to 48 hours to take effect.

Explain the term domain name. A domain is basically a mask for an IP address. No one wants a slew of numbers on their business card so that is why domains came about. If you do not properly change the DNS for your domain name, all you'll be left with is http://55.555.555.5/user Setting Up Your Website

No matter what domain name you get or what you change your DNS to, you can always login to your account with us using the IP address of the server. Generally you will use your domain name/cpanel for instance: http://guesswho.com/cpanel and that will ALWAYS take you to your cpanel. Do I have to use the IP? You must use the IP until you change the DNS on your domain record. When 24 hours passes and your domain works, you can then upload using ftp.yourdomain.com

Some prefer to always connect to the IP in case their program has a problem resolving to names. The IP is always going to work.
What programs can I use to upload?
http://gftp.seul.org (Linux)
http://www.ipswitch.com/ (Windows)
http://www.fetchsoftworks.com (Mac)
Other FTP programs- Leech, SmartFTP, CuteFTP

We would prefer that you do, as it is easy and efficient. Sometimes using your browser to upload can be a buggy hassle (especially if you use Internet Explorer). Personally, we recommend FileZilla available at download.com

My domain works now, but some of the images on my site are broken. What's wrong?

Your pages are probably coded correctly but the images are in a different folder. Make sure that if the page has
img src="photos/party/cake.jpg"
that you actually have the photos folder & party folder uploaded.
sometimes but not always if you enable the image protection in your cpanel that will cause your images to be all red X . I you have enabled that feature, disable it and view your site before you submit support tickets.

Billing Issues

I need to change my credit card information. What do I do? Please send an email to sales@plbdesignshosting.com and they will provide you with a link to modify your information.
I need to upgrade my plan, is there a fee? No, there is not a fee. Just send an email to sales@plbdesignshosting.com with details about what you want to do. You can also check your client area for details What if I want to downgrade my account or even cancel? Downgrade, send an email to sales.
Cancel? Why! Send an email to sales :)